Privacy policy

PCRC Client Portal Privacy Policy
Last updated: October 1, 2026

1. Who We Are
This Privacy Policy applies to PCRC Client Portal, including its Android application, package name com.postconvictionreliefcenter.portal, and the web portal at PCRCClient.com.

The application is listed on Google Play under the developer name PCRC Development OpCo. The portal supports the client services of Post-Conviction Relief Center, LLC (“PCRC”).

This policy explains how information is collected, used, shared, protected, and retained when clients and authorized family members or representatives use the portal.

Privacy contact: [email protected]

2. Information We Collect
Depending on the services and features you use, we collect:

Account and contact information: Names, email addresses, telephone numbers, account identifiers, and information used to establish and verify portal access.
Authorized-contact information: A family member’s or representative’s name, relationship to the client, contact details, and access authorization.
Client and case information: Information provided for legal document preparation and related support, including court records, case histories, correspondence, identification details contained in submitted records, and completed work products. Submitted materials may contain sensitive personal information.
Documents and communications: Files you upload or submit, portal messages, support requests, and communications associated with your account.
Payment records: Service agreements, installment schedules, balances, payment amounts, payer details, transaction references, and payment confirmations or proof you provide.
Technical information: Information needed to operate and secure the portal, such as IP addresses, browser or device information, authentication records, and diagnostic logs.
Notification information: If you enable mobile push notifications, we collect a device identifier, push-notification token, device model, operating-system version, app version, and notification-registration status.
Information may come directly from you, an authorized person acting for the client, PCRC staff, payment providers, or records obtained in connection with the requested services.

3. How We Use Information
We use information to:

Create and authenticate accounts and manage authorized access.
Provide legal document preparation and related client-support services.
Receive, organize, and make documents available to authorized users.
Display client progress, service agreements, payment schedules, and payment history.
Process and reconcile payment confirmations.
Respond to questions and support requests.
Send service communications, payment reminders, and document-availability notices.
Maintain security, troubleshoot problems, prevent misuse, and meet applicable legal obligations.
4. How Information Is Shared
Information is accessible to PCRC personnel and authorized service providers as needed to perform their responsibilities.

Service providers may assist with application hosting, authentication, document storage, email, payment processing, notifications, and technology-assisted document preparation or research. These activities may involve processing information outside the mobile application.

The portal uses Base44 services, and PCRC’s operations use Google services for functions such as document storage and email. Android push notifications use Google Firebase Cloud Messaging. Payments may be handled through external payment providers; information entered directly into those providers’ services is also subject to their privacy policies.

Authorized family members or representatives may receive information associated with the client account to which they have been granted access.

We may disclose information as directed or authorized by the client, to fulfill requested services, or when required by applicable law or valid legal process.

We do not sell, trade, or lease personal information.

5. Documents, Payments, and External Links
When you choose to upload a document, the selected file and related information are transmitted to support the client’s services. Submit only information you are authorized to provide.

Payment links and other external links may open services operated by third parties. Their privacy policies govern information collected directly through those services.

Do not include passwords, full payment-card numbers, or security codes in portal messages or uploaded payment confirmations.

6. Notifications and Communication Choices
You can allow or decline mobile push notifications and change that permission in your device settings.

PCRC may send account and service communications by email. Where text messaging is used, messages are sent following the applicable consent requirements. You may withdraw text-message consent by replying STOP.

Mobile telephone information and text-message consent information will not be sold or shared with third parties or affiliates for their marketing or promotional purposes.

7. Security
We use safeguards intended to protect personal information, including encrypted connections and account-based access controls. Access to client information is limited according to account roles and authorizations.

No electronic system can guarantee absolute security. Protect your login credentials and promptly report suspected unauthorized access to [email protected].

8. Retention and Deletion
We retain information for as long as reasonably necessary to provide services, maintain client and payment records, resolve disputes, protect security, and satisfy applicable legal obligations.

You may request deletion of your portal account and associated personal information by emailing [email protected] with the subject “PCRC Client Portal Account Deletion.” Include the email address associated with your account. We may verify your identity and authority before acting on the request.

Information no longer needed will be deleted or de-identified. Some records may need to be retained for legal, accounting, security, fraud-prevention, or dispute-resolution purposes. We will explain applicable retention limitations when responding to your request.

Deleting a family member’s portal account does not automatically delete the client’s underlying service file or another authorized person’s account. Uninstalling the app does not delete your account or records.

9. Access, Corrections, and Authorization Changes
You may contact us to request access to or correction of your information, request deletion, or update an authorized family member’s or representative’s access.

Send requests to [email protected]. We may require identity or authorization verification to protect the client’s information.

10. Changes to This Policy
We may update this policy to reflect changes in our services, technology, or applicable requirements. Updates will be posted on this page with a revised date. We will provide additional notice or obtain consent when required.

11. Contact Us
Post-Conviction Relief Center, LLC
Application: PCRC Client Portal
Google Play developer name: PCRC Development OpCo
Email: [email protected]
Client portal: https://PCRCClient.com